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Catering Service

Premium Catering Quality • Hygiene • Consistency

Scalable catering operations with HACCP-aligned procedures and consistent quality control.

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HACCPFood Safety
24/7Readiness
QAChecks
Housekeeping

Impeccable Standards Cleanliness • Hospitality • Comfort

SOP-driven housekeeping with auditable QA, clear SLAs, and consistent guest experience.

Explore Housekeeping Performance
SOPStandardized
QAAuditable
SLAControlled
Maintenance

Preventive Reliability PPM • Compliance • Asset Care

Planned maintenance to maximize uptime, reduce risk, and protect asset lifecycle performance.

Explore Maintenance Standards
PPMPlanned
ISOAligned
RCARoot Cause
Maintenance Response

Fast & Controlled Response 24/7 • Escalation • SLA Tracking

Incident handling with clear escalation paths, dispatch discipline, and SLA visibility.

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<15mP1 Response
SLATracked
24/7Coverage
Landscape

Sustainable Green Spaces Irrigation • Care • Site Aesthetics

Efficient irrigation planning, seasonal maintenance, and strong visual standards for sites.

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GreenDevelopment
WaterEfficiency
SeasonalPlanning
CAFM

Smart Facility Management Work Orders • Assets • KPIs

CMMS-enabled operations with lifecycle tracking, dashboards, and actionable insights.

Explore CAFM Performance
CMMSEnabled
AssetsLifecycle
KPIsVisibility
Who We Are

Saudi O&M excellence built on standards and technology

Miss Danah Company, established in 2021, is a Saudi facility management provider specializing in premium residential and hospitality properties. We view each facility as a living environment where people grow and thrive. Since our launch, we have delivered integrated services that combine operations, maintenance, hospitality, and technology-driven solutions. Through strategic, proactive management, we enhance the value, efficiency, and sustainability of every facility we serve. With skilled teams, innovative tools, and global best practices, we offer customer-focused solutions that reduce costs, improve reliability, and support the 2030 Saudi Vision.

  • Integrated O&M & FM delivery
  • ISO-aligned SOPs & reporting
  • 24/7 service readiness
  • CAFM / IoT enabled operations
  • Skilled multi-discipline teams
  • Safety-first culture (HSE)
Vision

To be the most trusted partner in O&M and Facility Management.

Mission

Deliver high-standard O&M services ensuring safety, quality, efficiency, and sustainability.

Miss Danah Team

Our Team

Operations • Engineering • HSE • Reporting

Call us

966567799333

Facilities Engineering Teams

Trusted & Safe

ISO-aligned operations and HSE compliance

Scope of Services

Comprehensive facility solutions covering hard, soft, utilities and smart sustainability.

Asset Management

Lifecycle visibility, maintenance strategy, and performance-driven decisions.

ISO 55000 aligned CAFM enabled

Hard Services

HVAC, electrical, plumbing, civil works, specialized equipment maintenance.

Soft Services

Service support operations integrated with facility needs and client experience.

Utilities

Water, sewage, drainage networks, STP/WTP operations, infrastructure systems.

Life Safety Systems

Fire alarm, firefighting, and safety compliance aligned with NFPA requirements.

NFPA ISO 45001

Smart Solutions

CAFM, IoT monitoring, BMS integration and data-driven facility optimization.

Sustainability

Energy optimization, sustainable operations, and measurable efficiency improvement aligned with Saudi Vision 2030.

Energy savings Sustainability Vision 2030

Hard Services

Mission-critical technical services ensuring asset reliability, uptime, and operational continuity.

Operation & Maintenance

Planned, preventive, and corrective maintenance with SLA-driven response and reporting.

24/7 readiness SOPs SLA

Information Technology

IT support, infrastructure readiness, and secure operational technology enablement.

Service desk Network & systems Cyber-aware

Soft Services

People-focused services enhancing hygiene, comfort, and guest experience across facilities.

Catering

Safe, consistent food service operations aligned with hygiene and quality standards.

HACCP ISO 22000 QA checks

Housekeeping & Janitorial

Daily cleaning, disinfection, and presentation standards for premium environments.

Hygiene Inspection Customer experience

Landscape

Landscape care, irrigation oversight, and green area upkeep with seasonal planning.

Irrigation Seasonal plan Site appearance

Pest Control

Preventive programs, monitoring, and treatment plans compliant with safety requirements.

Preventive Monitoring Safe chemicals

O&M Department

Same layout as the PDF: three stacked blocks with a side image.

O&M Department

Miss Danah operates an integrated O&M model supported by centralized management, standardized processes, and 24/7 service availability. Our teams follow international best practices and SOPs aligned with ISO 41001 and ISO 9001. This structured approach ensures consistent performance, quick response, and transparent reporting across all assets.

Our Core Values:

Accountability Innovation Safety Integrity Quality
O&M Department
07

O&M Services

  • CAFM/CMMS Digital Maintenance Management.
  • Asset Management, Preventive & Predictive Maintenance.
  • Building, Mechanical & Electrical Maintenance.
  • HVAC Systems Operation & Maintenance.
  • Electrical Power Systems & Backup Generators.
  • Plumbing, Water Supply & Pump Systems.
  • Swimming Pool Operation and Maintenance.
  • Low-Current Systems & Security Technologies.
  • Fire Alarm, Firefighting & Life Safety Systems.
  • Building Management System & Automation.
  • Civil, Structural Repairs & Renovation Works.
  • Utilities & Infrastructure Networks (Water, Sewage, Drainage).
  • STP/WTP Operation & Water Treatment Systems.
  • Elevators, Automatic Doors & Specialized Equipment.
  • Energy Optimization & Technical Compliance (SB Code & NFPA).
O&M Services
08

ISO Based Operational Framework

  1. Purpose
  2. Scope
  3. Responsibilities
  4. Definitions
  5. Forms Used
  6. Steps
  7. Process Performance Measures
  8. References
  9. Flowcharts
  10. Instruments Used
  11. Change History

This approach ensures consistency, traceability, and alignment with ISO 41001 (Facility Management System) and ISO 9001 (Quality Management System).

ISO Framework
09

Strengths & Capabilities

Standardized operations, technology-driven methods, and skilled teams delivering efficient and sustainable facility management.

Standards Alignment

Audit-ready operations aligned with ISO 41001 & ISO 9001, plus broader compliance where applicable.

Technology-Driven

CAFM, IoT monitoring, predictive maintenance, and performance dashboards.

Skilled Teams

Engineers and technicians across critical disciplines delivering customer-focused excellence.

Premium Asset Expertise

Specialized in premium residential and hospitality properties with proactive management and reliability focus.

Vision 2030 Support

Smart, sustainable facility operations contributing to national targets through efficiency and innovation.

Memberships

Registrations, classifications, and professional memberships.

Registrations / Classification

  • Balady Services – 1st class: Food & Beverage Catering Services
  • Ministry of Municipalities and Housing – 2nd class: Operation, Maintenance and Services
  • City Service Providers Classification – 2nd class: Constructions and Buildings

Memberships

  • SFMA – Saudi Facility Management Association
  • SDSA – Sustainability Professionals of Saudi Arabia

CAFM (Computer-Aided Facility Management)

CAFM supports managing facilities and assets from creation to disposal—improving efficiency, reducing cost, and enabling better planning.

Asset Cycle through CAFM Software

Asset procurement and onboarding readiness based on operational requirements.

  • Key attributes added: name, CAT, SN, model & location
  • Associated documents uploaded (manuals, warranties)

  • Work orders created and assigned
  • PPM created and scheduled as per standards
  • Technicians log activities, parts used, and time spent
  • Maintenance history stored for each asset

  • Real-time status tracking
  • Automatic updates from IoT/BMS systems

  • Cost analysis: repair vs replace
  • Decommissioning/disposal tracked
  • Lifecycle insights used for future planning
CAFM
CAFM / CMMS
Digital maintenance management to support standardized execution and reporting.

Our Clients

Our Clients & Participations

Client A
Client B
Client C
Client D
Client E
Client F
Client G
Client H
Client H

Projects

A snapshot of completed and ongoing projects and service scopes.

10
Completed Sites
215,760 m²
Total Completed Area
3
Ongoing Projects
94,700 m²
Total Ongoing Area

Completed Projects (NEOM)

Hard • Soft • Utilities • Catering

Completed
Site Area Duration
NW C22 Camp6,000 m²12 Months
NW C23 Camp4,875 m²12 Months
NW C24 Camp8,449 m²12 Months
NW C25 Camp7,000 m²12 Months
NW C26 Camp4,700 m²12 Months
NW C27 Camp4,700 m²12 Months
NC1 Camp43,185 m²12 Months
NC2 Camp64,713 m²12 Months
NC3 Camp34,844 m²12 Months
NC4 Camp37,294 m²12 Months

Ongoing Projects (NEOM)

Hard • Soft • Utilities • Catering

Ongoing
Project Area Duration
NEOM NIP Staff Accommodation55,000 m²6 Months
NEOM NIP Staff Accommodation6,000 m²8 Months
NEOM NIP Staff Accommodation33,700 m²6 Months

HSE (Health, Safety & Environment)

We build a strong HSE foundation, ensure compliance with international standards, and promote a safe work culture through continuous monitoring and improvement.

Purpose

  • Establish a strong HSE foundation for the project
  • Ensure compliance with global HSE standards
  • Promote safe work culture and risk prevention
  • Monitoring, reporting, and continuous improvement

Key International Standards

  • ISO 45001 – Occupational Health & Safety
  • ISO 14001 – Environmental Management
  • ISO 9001 – Quality Management
  • OSHA – Safety Compliance
  • NFPA – Fire & Life Safety
  • ILO Guidelines – Worker Protection

KPIs & Performance Metrics

Measurable performance indicators that reflect operational excellence and safety commitment.

256,000 m²
Total built area managed
12,000+
Scheduled PPM activities annually
< 15 min
Avg response time for P1 tasks
120
Engineers & technicians
96%
Client satisfaction (Avg KPI score)
11%
Annual energy savings via optimized O&M
1M
Safe working hours with zero incident
78
Buildings
750
Assets
900
Hard & Soft orders
3.7K
Guests
500K
CAFM users

International Standards Compliance

We align operations and reporting with international standards to ensure safe, compliant, and auditable delivery.

Standards Alignment

  • ISO 41001 – Facility Management Systems
  • ISO 55000 – Asset Management
  • ISO 9001 – Quality Management
  • ISO 45001 – Occupational Health & Safety
  • NFPA – Fire & Life Safety compliance
  • SFG20 – O&M guideline reference

Operational Outcomes

  • Consistent performance across assets
  • Traceable documentation and reporting
  • Safety-first execution and compliance
  • Optimized preventive maintenance planning

Case Studies

Real-world outcomes demonstrating reliability, safety, and efficiency impact.

Case Study 01 — FACP Repair

Life Safety

Challenge: Intermittent faults in the fire alarm system (false alarms, communication errors, zone signal loss).

Solution: Diagnostics for panel, loops, detectors/modules/wiring; replaced faulty components; reprogrammed settings; full system testing.

Result: Restored full operational status with stable communications.

Impact: Reduced downtime risk, improved confidence, enhanced compliance, and avoided full replacement costs.

Case Study 02 — HVAC Optimization

Energy

Client Profile: Large residential compound with centralized HVAC serving multiple villas.

Challenge: High energy consumption, inconsistent comfort, frequent failures due to inefficient operation and poor load management.

Solution: Assessment of chillers/pumps/towers/controls; optimized schedules; adjusted setpoints; improved PM; introduced monitoring tools.

Results: 11% annual energy cost reduction, improved comfort stability, fewer breakdowns, extended equipment life.

Why Choose Us?

Fast response, resilience under pressure, and SOP customization to client needs.

Fast Response

24/7 support, prompt emergency handling, and clear escalation workflows.

Resilience

Ability to sustain operations under pressure while maintaining service continuity.

Customize SOPs

Tailored SOPs aligned with client environment and requirements (example: AlUla).

Our Commitment to AlUla (RCU)

Miss Danah aligns its services with the Royal Commission for AlUla (RCU) strategy to preserve heritage, enhance infrastructure, and deliver sustainable development through high-quality facility management and O&M.

Credentials & Certificates

Certified systems and compliance credentials demonstrating quality, safety, sustainability, and governance.

HACCP

HACCP

Food Safety & Hazard Control

ISO 9001:2015

ISO 9001:2015

Quality Management System

ISO 14001:2015

ISO 14001:2015

Environmental Management

ISO 45001:2018

ISO 45001:2018

Occupational Health & Safety

ISO 22000:2018

ISO 22000:2018

Food Safety Management

Cybersecurity Compliance

Cybersecurity Compliance

Saudi Aramco SACS-002

Leadership Team

Strategic leadership driving governance, performance, and sustainable growth.

Engr. Saad Alswatt
Leadership

Engr. Saad Alswatt

Strategy & Business Development
  • Strategic Planning
  • Business Development
  • Project Management
Dr. Muhammad Alswatt
Leadership

Dr. Muhammad Alswatt

Project & Stakeholder Leadership
  • Project Management
  • Stakeholder Relations
  • Requirements Analysis

Engineering & Operations Team

Multi-discipline experts ensuring safe, reliable, and compliant facility operations.

Ahmed Alzoghbi
Operation

Abdulrahman Alnaser

Operation Manager
  • Operation Management
Ali Omar
Maintenance

Ali Omar

Maintenance Manager
  • Maintenance Management
Afif Alsakli
Landscape

Afif Alsakli

Landscape Engineer
  • Irrigation Systems
  • Green Spaces Development
  • Landscape Engineering
Mohamed El-Shorbagy
IT

Mohamed El-Shorbagy

IT Manager
  • Digital Infrastructure
  • Cybersecurity
  • IT Operations

Contact

We’re ready to support your facility and project needs.

Contact Details

For inquiries and quotation requests, reach us via:

Address

2684 King Fahad Rd., AlWurud Di3t. Tabuk 47312, Saudi Arabia

missdanah.com

Phone

Mobile: 966567799333

Email

info@missdanah.com

Linkedin

@missdanah.com

Send a Message

We usually respond within 24 business hours.